Contact information

Contact Information

The Root of It Apothecary

We’re happy to help with questions about our products, existing orders, shipping, product ingredients, or other concerns.

Customer Support

Email: help@rootofitherbal.com

When contacting us about an existing order, please include your order number whenever possible so we can assist you more quickly.

We make every effort to respond to customer inquiries within 1–2 business days. Response times may occasionally be longer during weekends, holidays, vendor events, or periods of unusually high order volume.

Order Issues

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery and include your order number, a description of the issue, and photographs when applicable.

For complete information regarding refunds, replacements, shipping concerns, and order issues, please see our Returns & Refunds Policy and Shipping Policy.

Product Questions

Questions about ingredients, directions, or general product information are always welcome.

Information provided by The Root of It Apothecary is for general informational and educational purposes and is not intended to replace individualized advice from an appropriate healthcare professional.

Business Information

The Root of It Apothecary
Colorado, United States
Website: rootofitherbal.com
Customer Support: help@rootofitherbal.com