Shipping policy
Shipping Policy
Last updated: September 3, 2026
Thank you for shopping with The Root of It Apothecary. Many of our products are handcrafted and prepared in small batches, and we take care in packing each order for its journey to you.
This Shipping Policy explains our current processing times, shipping charges, delivery expectations, and what to do if something goes wrong along the way.
1. Order Processing
Orders are typically processed and prepared for shipment within 2–4 business days after an order is placed.
Business days do not include weekends or U.S. federal holidays.
Because many of our products are handcrafted or produced in small batches, occasional circumstances may require additional processing time. If we anticipate a significant delay with your order, we will make reasonable efforts to contact you using the information provided at checkout.
Processing time is separate from the time a shipping carrier takes to deliver your package.
2. Shipping Rates
Standard shipping within the United States is a flat rate of $8.95 per order.
Orders totaling $70 or more qualify for free standard shipping.
Any applicable shipping charge or free-shipping qualification will be displayed during checkout before you complete your purchase.
3. Delivery Times
Delivery times vary depending on the destination, shipping carrier, weather, holidays, and other circumstances outside of our control.
Any delivery date or transit time shown at checkout or provided by a shipping carrier is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
Once your order has been transferred to the shipping carrier, carrier delays may occur that are outside the direct control of The Root of It Apothecary. However, if something appears to have gone wrong with your shipment, please contact us. We are happy to help investigate the issue and determine what options may be available.
4. Tracking Information
When tracking is available for your shipping method, tracking information will be provided after your order has been prepared for shipment.
Please allow time for the carrier to receive and scan the package. Tracking information may not update immediately after a shipping label is created.
5. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us at help@rootofitherbal.com as soon as possible. If the order has not yet shipped, we will make reasonable efforts to correct the address.
Once an order has been transferred to the carrier, we may be unable to change or redirect the shipment.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided at checkout, please contact us so we can determine the available options. Additional shipping charges may apply if the order must be shipped again.
6. Lost or Delayed Packages
A delayed tracking update does not necessarily mean a package has been lost. Carriers occasionally experience delays or missed scans while a shipment is in transit.
If your tracking information shows an unusual delay or your package has not arrived within a reasonable period after the estimated delivery date, please contact us at help@rootofitherbal.com with your order number.
We will work with you and, when appropriate, the shipping carrier to investigate the shipment and determine an appropriate resolution.
Please do not hesitate to contact us because you are unsure whether enough time has passed. We would rather know that you're concerned about your order.
7. Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and any location where the carrier may have safely left the package.
If the package still cannot be located, contact us at help@rootofitherbal.com. We will help you determine appropriate next steps, including contacting the carrier when applicable.
A carrier's delivery scan does not automatically guarantee a refund or replacement, but we will review concerns individually and work with you toward an appropriate solution.
8. Damaged Packages or Products
We take care when packing orders, but occasionally damage can occur during shipment.
If your order arrives damaged, please contact us within 7 days of delivery at help@rootofitherbal.com.
Please include:
- your order number;
- a brief description of the damage; and
- photographs of the damaged product and shipping packaging, when possible.
Please retain the product and packaging until we have responded, as photographs or other information may be necessary for a carrier claim.
We will review the circumstances and work with you toward an appropriate resolution, which may include a replacement or refund depending on the situation.
9. Incorrect or Missing Items
Every order is packed with care, but humans occasionally make mistakes.
If you receive an incorrect item or something is missing from your order, please contact us within 7 days of delivery at help@rootofitherbal.com with your order number and a description of the issue.
We will review the order and work with you to correct the problem.
10. International Shipping
International shipping availability, rates, delivery times, customs requirements, and product restrictions may vary by destination.
When international shipping is available, customers are responsible for providing accurate delivery information and for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International orders may also be subject to customs inspection, import restrictions, or delays outside the control of The Root of It Apothecary.
Because botanical products, teas, tinctures, seeds, dried plant material, and similar goods may be regulated differently between countries, we cannot guarantee that every product can legally be imported into every destination. We reserve the right to cancel or modify an international order when we determine that a product cannot reasonably or lawfully be shipped to the destination.
If an international order is affected by a customs or import issue, please contact us so we can review the circumstances with you.
11. Returns and Refunds
Due to the consumable and personal-use nature of our products, The Root of It Apothecary does not accept returns or exchanges.
Problems involving damaged, defective, incorrect, missing, or otherwise problematic orders are handled according to our Returns & Refunds Policy. Please contact us if there is an issue with your purchase so we can work with you toward an appropriate solution.
12. Questions About Your Shipment
If you have questions or concerns about an order or shipment, please contact:
The Root of It Apothecary
Email: help@rootofitherbal.com
Please include your order number whenever possible so we can locate your order and assist you more quickly.