Refund policy

Returns & Refunds

Due to the consumable and personal-use nature of our products, The Root of It Apothecary does not accept returns or exchanges. This policy helps us protect the quality, safety, and integrity of the products we provide to every customer.

That said, we want you to feel good about your order. If there is a problem with your purchase, please contact us at help@rootofitherbal.com so we can work with you to find an appropriate solution.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the product and packaging when applicable. We will review the issue and work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Order concerns
If you have another concern about your order or product, please reach out. While we cannot accept returned consumable or personal-use products, we are happy to discuss the issue and determine what options may be available.

Refunds
When a refund is approved, it will be issued to the original payment method. Please allow 3–5 business days for us to process an approved refund. Your bank or card issuer may require additional time before the refund appears on your account.

Shipping charges
Original shipping charges are non-refundable unless the refund is the result of an error by The Root of It Apothecary.

Contact us
Questions or concerns about an order can be sent to help@rootofitherbal.com. Please include your order number so we can assist you as quickly as possible.